1. Our Advantages

●Three-year Standard Warranty.
●Remote recoding solution with coding box.
●Professional after-sale repair and replacement services.
●Customized solution for the special project, Customized chips according to the projects.

Questions and Answers

●Q1.Can I have a sample order? What is your MOQ?
●A1: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable, no MOQ requirements, 1 sample is available.

●Q2.How can we guarantee quality?
●A2:Always a pre-production sample before mass production.
Every single optic individually tested in our test center , and also tested for compatibility on a variety of different brands of network equipments.
Always 100% final Inspection before shipment for every piece of optical transceiver module.

●Q3.What is operating temperature range of optical modules?
●A3: Commercial temperature range(COM) : 0 to 70°C(32 to 158°F)
Extended temperature range(EXT):-20 to 85°C(-20 to 185°F)
Industrial temperature range(IND)::-40 to 85°C(-40 to 185°F)
Storage temperature range:-40 to +85°C(-40 to 185°F)

●Q4.Could I use our own logo, label and package?
●A4: Yes, we can help you to market your own brand of 3rd party transceivers
OEM customization : Your LOGO (Labeling) ; Your P/N (Labeling)
Your S/N (Labeling); EEPROM information:
Vendor name: customized your information;
P/N: customized your information;
S/N: customized your information.

●Q5.If the compatibility fault occur, what will we do?
●A5:If there is compatibility fault report, we will troubleshoot and analyze the possible reasons
1.If it was caused by product fault (hardware,coding..), we will upgrade the hardware ,software , coding on process control.
2, if it was caused from using environment (eg.Switches new released firmware..), we will get the same equipment model to do the simulation test to verify the compatibility.
3. We focus on user experience by building a smart service platform to provide the technical service from the software and timely response to customers and solve their problems.

●Q6.Please explain how you ensure compatibility for the brands:
●A6:1.Experience:
●1.We have an experienced engineering team with over 20 years on compatibility for brands.
●2.Testing Facilities:
We are able to access to massive major manufacturer's switches , routers ..To verify the compatibility.
●3.Expertise:
We have a group of expertise who have been focusing on hardware,software,coding compatibility, and have always been analyzing the different brands new released firmware.
●4.Strategic Loyalty Customers：
Many of customers work very closely with us on new released OEM equipment and help us to expand our compatibility matrix.
●5.Connections: We have many good connections to understand and learn the first hand information about the compatibility trend in the market.